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    Frequently asked Questions about FOFA® XD  (Pronounced "Foe - Fah"  "Ex Dee")

We have tried to include every question we have ever heard about FOFA - if you have an unanswered one, please Contact Us! 
Sometimes you need FOFA Key Finders at work too ..... Description: Man in suit under table at work searching.

Q: How does it work? Where is the "finder"?

A: You don't need a separate "finder" with FOFA. They are ALL finders! As well as being a radio receiver, each FOFA
contains a complete radio transmitter, which you can activate with the buttons on the front, allowing you to FIND all the other FOFAs!

Here's the example we regularly give on the phone to help understand how FOFA works:

Let's assume you have ordered
a Set of 2 "Key fob" FOFAs and an Additional Flat FOFA for this example.
You can set your key's FOFA as
#1, your wallet's Flat FOFA as #2, and a keyfob FOFA on your cell phone as #3.
(you can either attach it to a strap handle location or hang it from your cell phone's case)


Here's what you do if you lose each item.

You lose your keys.
                      
Grab your wallet or cell phone, push #1 on either of their FOFAs and your keys will start to beep and flash, if within range.
                       
You lose your wallet.
                      
From your key's FOFA, push #2 and your wallet will start to beep and flash, if within range.
                        or..   from the cell phone, use it's FOFA the same way.

You lose your cell phone.
                      
From your key's FOFA, push #3 and your cell phone FOFA will start to beep and flash, if within range.
                        or..   Grab the wallet, use it's FOFA the same way.

Q: Why are there 6 buttons on each FOFA? Do I have to get 6 of them for it to work?   
A: No! If you only need at 2 (to look after 2 Sets of Keys say) then just order the Set of 2 Key fob FOFAs.
If you want to be able to find a wallet, add a Flat FOFA to your Set and so on. They all work together.
(There are 6 buttons in case you need to look after 6 things!)
  
     
    Buy as many FOFAs as you need.

Q: What is the difference between the Key fob shaped FOFAs and the Flat FOFAs? 
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A: ONLY the shape. they work identically. Each can call the other shape just the same.

Q: So what does the "XD mean? How does Proximity Detect™  help?
A: One of the most common questions about FOFA is "how loud is it?" People ask this because they
know that sometimes, keys or lost objects are BURIED in things. While the FOFA XD alarm is loud (94dB),
it does something quite new when you command it to sound the find alarm - it also
transmits a radio beacon back!
The FOFA XD you are using to transmit with automatically looks for this beacon signal, if it sees it, it beeps once, then
flashes it's LED light in time with it. Now you know your keys are there, just BURIED.
The flashing beacon gets more regular as the distance decreases as well.

Now you can prove your neighbor really does have your stuff from outside his garage!
(Not responsible for any trouble caused by this new ability!)

Q: Why do you sell the key fob FOFAs in pairs?
A: 2 Reasons 1) Most folks have at least 2 Sets of keys at home. A main set and a spare set or you and a companion's.
                       2) We want to make sure you get at least 2 FOFAs! (They are like telephones, you need at least one other to
                           talk to!) After 2, the more you have, the better, in terms of finding your things of course.

Q: So how many should I order? How many of the "Key fob" shaped FOFAs and how many "Flats"? 

A: That is the best part - order as many as you need! From just a single Set of 2 key fobs (to look after 2 Sets of keys) to multiple sets 
in one home/office. The Flat FOFAs are great for wallets, purses and flat DVD-type remotes. It is entirely up to you. 
Remember - when you order at least 4 FOFAs (such as 2 Sets of 2) in any combination of Key fobs and Flats 
- you get FREE US Priority Mail Shipping! (US Orders ONLY - to 1 US Address)

Q: What does the alarm sound like? How loud is it?
A: 94dB!  Here is what it sounds like (turn your speakers down a little if you don't want to disturb those around you)

Q: I sit on my wallet a lot - Can the Flat FOFA take it?
A: Yes! They are tough little guys! 
UPDATE 3/10/2008 This morning I drove a CAR over a wallet FOFA. Still worked! No visible signs at all.


Attaching FOFAs to things.

Q: How do you attach a FOFA to a cell phone?
A:  It depends on the phone of course. Where possible it is best to attach a keyfob FOFA using the supplied black lanyard strap
See picture. You can use the carrying strap hole that some phones have or attach the FOFA to the case that you
use to protect the phone. (Sticking a FOFA directly on a cell phone may reduce the range if the case is metal.)

Q: How do you attach a FOFA to a remote control?
A: If the remote is flat (some DVD player remotes have a flat area on the back) then you use a flat FOFA 
with the double sided tape square that come with your FOFA Set. If the remote is curved, then you loop a small rubber band through the FOFA's end
loop then around the remote's top.

FOFA Troubleshooting.

Q: Help! I pulled out the little plastic tabs before I even looked at the manual!
     They beeped and blinked but now they have stopped. What now?

A: Don't panic, no harm done! A quick way of starting over is just pull out the little battery tray on the side of each FOFA, then re-insert them. The setup
will begin again and let you an Item number for each one. You don't have to read the whole manual, just the "Quick Start" - also shown lower here.

Q: I pulled out the little plastic tab on my FOFA-XD but nothing happened! What do I do?
A: Sometimes after shipment, the battery needs to be re-positioned/re-inserted. Pull out the tray on the side of the FOFA-XD and then re-insert it - That will
do it! Once the FOFA beeps and starts flashing in Simple Setup Mode, you are ready to choose an Item number. See the Quick Start in the manual or below.

Q: I pulled out the little plastic tabs/put the battery in, they beeped and are now just flashing. What do I do now?

A: Now it's time to give them a number. While still flashing, select and press a number on each FOFA - this will be it's Item number in your system.
    Make sure you give them different numbers! If they have stopped flashing, just press a key and they will start flashing again. If you make a mistake and
    accidentally set them both to the same or a number you didn't want, you can get back into either Setup Modes and do it over or simply pull out the battery
    and re-insert. The Quick Start below (which is on the front of the manual) gives you fastest setup possible for a Set of 2

Q: I have them programmed, but they don't seem to be able to call each other! What have I done wrong?
A: This could only happen if you set them as the SAME number, such as both set to # 1, for example. (Or programmed them as different "Sets" but less likely)
    How can you tell if you have done this? If you press the
same number on both and get the Rapid 4 beep "this is me" sound - you have them set to the same number!
    Easy to fix, just pull the battery out of
one, put it back in and choose a different number! (from the other). Now each can call the other.


Q: I have tried everything! What can I do now?
A:  Contact Us!  or Call us! We love helping folks with their FOFAs! Really! We can walk you through setting or using them on the phone. Toll FREE (866) 245-8670
     Outside the US - Call (USA)  817 478-7271 

Q: How you get the battery out of my keyfob FOFA?
A:  Although you can use strong fingernails, you can also use a blunt dinner knife to gently pry the battery tray out. See picture.
     (We made them pretty stiff to deter young children from removing them.)
 

Description : Quick Start from FOFA Manual - Read this as a PDF from Home Page.

Q: I already have some FOFAs - Can I buy more (Flats or Key fobs)  and just add them to my set?
A: Yes! Just remember to give the new ones different numbers!  (e.g. If you already have 1 & 2, then make the new ones 3 & 4 for example.)

Q: I forgot which one is which number! Can each FOFA tell me what it is set to?
A: Yes. Hold down the 2 & 3 keys (or the 5& 6) together then let go. FOFA will beep and flash it's setting to you!

Q: My fingers are too big to press the 1 & 2 (or 1 & 3) buttons together to get into the setup modes! What can I do?
A:   As an alternative to holding down 1 & 2 together, to get into Expanded Setup, you can also use 1 & 5 (they are further apart!)
      For getting to Simple Setup, normally by holding 1 & 3 down together, you can use 1 & 6. (Of course you can always pull the battery in and out for this one too.)

   Alternative keys to hold for larger fingers!  (Hold them down for 5 Seconds)
   

  
  To get to Simple Setup hold:           1 & 6    (Normally 1 & 3
    To get to
Expanded Setup hold:     1 & 5     (Normally 1 & 2)

Q: How do you STOP the alarm once you start it? Does FOFA just keep ringing?
A: No, FOFA rings for about 9 seconds, or longer, if you keep signaling it. If you want to, you can STOP the ringing
immediately by pressing any button on the ringing FOFA. This will silence it until it detects the signal again.

Q: Help! I lost the FOFA-XD Owner's Manual! Can I get the Owner's Manual?  
A: Yes!  Front(pdf) and Back (pdf) or as Image Front (jpg)      Image Back (jpg)      (Adobe PDF Format - Get free reader here.)


Q: I have the original FOFAs - Are the new XD ones compatible?
A: Yes! But remember, the original FOFAs did not have Proximity Detect
but they will ring and be rung by the new FOFA XDs! 

Q: I sit on my wallet a lot - Can a Flat FOFA take it?
A: Yes! They are tough little guys! 


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FOFAs as Gifts!

Q: I am ordering them as a gift - does the packaging give away the surprise? Also - I don't want them getting a receipt.
A: No. They arrive in a white & blue US Priority Mail Box - No pictures or website names on the outside.
    (Our children have made us promise to not waste trees - we email receipts anyway!)

Q: I want them as a gift and have you send them direct for me - Would you gift wrap them?
A: Yes! Just add "Gift Wrap" product to your order - it costs just $1 Don't forget to tell us what to write on
the accompanying card! (put that in the
"Shipping Instructions" box on the last screen.)

Q: Can I buy FOFA-XD in any stores?
A:  Not yet. We are working on it though. For now, just watch those keys for 2-3 days more and we will get some FOFA-XD's to you!

Q: I need them as a gift, if I order now, when will they arrive?
US orders using the US Priority Mail service, only take 1- 3 days  If you need them even more quickly, select the US Express Mail option,
in most cases this delivers the very next day. If you live outside the US, the delivery can vary from 5-14 days depending upon
the customs in your country. Contact Us for more information.
 

FOFA Ordering and Security.

Q: How do I enter a different shipping address?
A: Once you have selected your FOFAs with the shopping cart, you will be asked to enter your Billing Address,
this is the address your card is billed to. On the next screen, this address is pre-filled into the Shipping Address.
If you want a different Shipping Address, then change each box as needed.

Q: I am worried about putting my credit card information in - how do I know it won't get stolen?
A: In addition to using the most up-to-date encryption methods,  the moment your order is completed online, our system deletes the card information.
    We do NOT keep a copy, on paper or anywhere else. We are members in good standing with the Better Business Bureau and take great care of our customers. 

Q: I don't like using credit cards online, can I call you with my card number?
A:  Yes! In the US, Call Toll FREE (866)245-8670 or outside the USA, call +1 (817)478-7271. Office Hours 9am-5pm CST Mon-Fri.
      During the holiday season, we may be already helping another customer, if the phone just rings, please try again a little later! 

      Sending payment by mail is OK too. (A bit slower of course)

      Make your payment payable to "Melbourne Designs, LLC" and send to ;

      FOFA Order
      c/o Melbourne Designs, LLC
      6402 Elm Springs Dr,
     Arlington, TX. 76001 
     USA

     Please remember to include your return address and, if possible,  an email address. This lets us keep 
     you up-to-date on your order.


Q:
I really don't want spam - Do you ever give/sell your customer information to anyone else?
A: NO! We never have and we never will!

Q: When ordering I was asked for a "Card Security Code" - Where is it?

A: The verification number is a 3-digit number printed on the back of your card It appears after and to the right of your card number.
    This helps prove that you have the physical card and are the legal owner.
Visa Master Card CVV2

 




(Note: American Express is a 4 digit number)


FOFA Key Finder s help you find your keys and much more! Description: Find One Find All title bar with Home, Order Here , Questions, Demo , About Us and Contact Us buttons.

                        More Frequently asked Questions about FOFA®
XD  (Continued)

Q: How much does either style of FOFA weigh?
  A: Only 1/2 oz! (including battery!)

Q: How can FOFA  work without a base? All the other products use a separate transmitter.

Q: How is it possible to have 36 of them in one house?

Q:
How long does the battery last?Less searching, more watching with FOFA Key finders. Description: Man on knees searching under sofa cushions in a living room.

 Q: Is the battery for FOFA hard to find?

 Q: What is the range of a FOFA?

Q: Can I use the LED as a keyhole finder flashlight in the dark?

Q: How do you set them up? Is it hard?

Q: Can I change the setup on a FOFA, if I want?

Q: What if I forget which Item number a FOFA is?

Q: If something presses and holds a key in my pocket, will it wear the battery out?

Q: Could you give some examples of how FOFA can help me?

Q: What is the size of FOFAs? Can I see some close-ups?

A: The Keyfob FOFA is the size of a normal car remote;  2 3/4" x 1" x <1/2"  (70mm x 31mm x 10mm. )
    The Flat FOFA is  2/3 the size of a credit card; 2 3/4" X 2" X 1/4" (70mm X 50mm x 6mm )
Click here for some comparison and engineering pictures.. 


Q: Help! I lost the FOFA-XD Owner's Manual! Can I get the Owner's Manual?  
A: Yes!  Front(pdf) and Back (pdf) or as Image Front (jpg)      Image Back (jpg)      (Adobe PDF Format - Get free reader here.)

Q: I have the original FOFAs Can I get the Owner's Manual?   A: Yes!  Front(pdf) and Back (pdf) or as Image (jpg)   
 
(Adobe PDF Format - Get free reader here.)

Q: Is FOFA safe?
A: YES! FOFA is certified RoHS Compliant. FOFA is made with Lead FREE solder & the even the small silk screen FOFA logo contains no lead.
Even though we have made removing the battery a deliberate action, we still recommend keeping the batteries away from young children to prevent choking.



Q: How do you attach a FOFA to a remote control?



FOFA Shipping & Payment.

Q: Where will you ship to? Can I use them in my country? -Drawing Closeup of FOFA-XD Key fob showing Braille key pad.
A: We will ship worldwide. FOFA is FCC, CE and IC compatible.
FCC & CE Logos with RoHS Complant Logo also.
Q: When do you ship?

A:
The same day or the following morning depending upon order time.

Q: What shipping method do you use? Can I track my package?
A
:US Priority Mail with Delivery Confirmation (you can track it at www.usps.com)  We will send you the tracking number if you
wish. Please note: Outside the USA (e.g. Canada) we use Priority Mail international, which is reasonable.
We can use Express Mail International if you want tracking. (although this costs quite a bit more).

Q: Do you accept Paypal for online payment as well? 
A:   YES! On the payment screen select "Paypal" and it will take you to their site.

Q: I don't like using credit cards online, can I send you a check/money order instead?

Q: I have another question not answered here, where do I go?

Q: Are these new FOFA XDs compatible with my original FOFAs? -
A:  YES!  (the originals won't transmit back of course).

Q: I have several Flat FOFAs - What do I set them to?
Answer:  Any number you like as long as it is different from your other FOFAs.
If you set your key fob FOFAs as #1 and #2, then make the Flat #3 , # 4 ,#5 etc.
It's up to you.

Question:  I need them as a gift. If I order now, when will they arrive?
  Answer:  If you live in the US and order using the
US Priority Mail service, it only takes 1- 3 days.
 If you need them even more quickly, select the
US Express Mail option, in most cases this delivers
 the very next day. If you live outside the US, the delivery can vary from 5-14 days depending upon
 the customs in your country. Contact Us for more information.
  [Click to go back up]

Question
:  How can FOFA  work without a base? All the other products use a separate transmitter.Description: FOFA XD keyfobs. One attached to a set of keys, the other to a Cell Phone.
  Answer:  Each FOFA is a transmitter also (2-Way). If you lose your keys, you can find them with 
your partner's keys, or your wallet, or even a pesky remote control that has a FOFA on it
Anything with a FOFA on it can find anything else with a FOFA on it!
If you can Find One, you can Find them ALL, at home, at the office, practically anywhere.
  See our new Demo!  [Click to go back up]

Question
:  How is it possible to have 36 of them in one house?
  Answer:  Each FOFA is easily set to be part of a Set of 6.  Only FOFA's in the SAME SET will react
to each other. Since you can have up to 6 different Sets of 6, you can locate 36 different items
independently. [Click to go back up]


Question:
  How long does the battery last? 
  Answer:  In normal use about a year. If you use your FOFAs a lot, then less. [Click to go back up]

Question
:  Is the battery for FOFA hard to find?
 
Answer:  No, FOFA uses one ordinary CR2032 coin cell  which is available just about everywhere.
                Batteries are included with FOFA
 [Click to go back up]


Question:  What is the range of a FOFA?
 
Answer:  Up to about 30 feet, depending upon surroundings. [Click to go back up]

Question
: :Can I use the LED as a keyhole finder flashlight in the dark?
 
Answer: Yes, just hold down the button matching the item number and only the LED will
come on for this use. [Click to go back up]

Question
:  How do you set them up? Is it hard to do? 
   Answer: No, and it takes less than a minute to do!
Here is the little box from the instructions that come with FOFA. If, like us, you don't like wading
through complicated owner's manuals, this is the way they should all look!

Description : Quick Start from FOFA Manual - Read this as a PDF from Home Page.

 That's it. You are done.

  [Click to go back up]

Question:  Can I change the setup, if I want? 
  Answer:   Yes, holding down the 1 & 3 keys together (for about 3 seconds) lets you re-enter a new choice of Item number.
Taking the battery out and putting in back in does the same thing too. [Click to go back up]

Question:What if I forget which Item number a FOFA is? 
 
Answer:   By holding down the 5 & 6 keys briefly, FOFA "beeps" these numbers to you!

(If you just used the Simple Mode - you just hear the Item number beeped at you. If you are using the Expanded Mode, FOFA will Beep the 
Set number, then a pause, then the Item number). [Click to go back up]

Question:
: If something presses and holds a key in my pocket, will it wear the battery out?
  Answer:   No, FOFA will not allow this to occur. [Click to go back up]

Question:: Could you give some examples of how  FOFA can help me?

Examples
Lost keys just before work

You are about to leave for work. Where are your keys? You start that mad rush around to all the likely
spots. You check the same spot more than once in the hope that they will appear.
Not this morning. You know where your wallet is this morning, so you use the FOFA attached to it, pushing the
 "1" button. (You know your keys are  #1)   You hear the sound from the FOFA on your keys coming from the
laundry basket. You dig down, grab the keys and you are out the door! Total find time in seconds.

Lost wallet at work
Everyone is leaving for lunch.  Your wallet is not in your pocket!  You rack your brains. When did you 
remove it?  Your colleagues are waiting for you. You will have to tell them to go without you again. 
Not this lunchtime. You pull out your keys and push the "2" button on the FOFA attached to them.
3 cubes over, the FOFA on your wallet beeps away. You were paying for your coffee and left the wallet
there. You are out the door to lunch.

Lost buried wallet at work
Everyone is leaving for lunch.  Your wallet is not in your pocket!  You rack your brains. When did you 
remove it?  Your colleagues are waiting for you. You will have to tell them to go without you again. 
Not this lunchtime. You pull out your keys and push the "2" button on the FOFA XD attached to them.
Nothing! Then a single beep from the FOFA XD in your hand lets you know....your wallet is here, it's just buried!
You know to start digging. You keep the wallet FOFA ringing by transmitting again.
The wallet surfaces from inside your desk drawer, under 2 tons of paperwork and clutter.
You are out the door to lunch.

Lost Remote Control
The game starts in 5 minutes. The TV remote has vanished into thin air.  You start getting frustrated
almost immediately.  The children run in all directions, thinking they know what's coming next.
Not this evening. You pull your keys from your pocket,  pushing the "4" button on it's FOFA. (You had chosen #4 for your TV remote
when you originally set them up) You hear the sound from the FOFA on the remote coming from under the sofa. You grab it, and 
sit down with your relieved family.

Good Habit to adopt
Each time you leave somewhere to get into your car, push the numbers you set for your wallet / phone on your key's FOFA XD. The Proximity Detect feedback
is very reassuring to see - you know you have everything with you.

[Click to go back up]